Shame on me. Though I had heard and read the terrible reviews on this company I was persuaded by the retailer (Macy's) to purchase this warranty on a very expensive leather couch.
I have a blue stain on the couch and I have no idea what it is or how it got there. It almost looks like a blue hue/stain from dye from blue jeans but I really don't know what it is. I called as soon as I noticed it and was promptly told that my claim was denied on the grounds that it was not an "accident". He said they cover accidental stains but not intentional stains or normal wear.
Though the stain mysteriously appeared and I certainly did not intentionally stain my 1 year old $4000 leather couch I would think it could be classified as an accident, but they would not budge on their denial. Maybe I should call back and tell them that I had a wild party at my house and my guest "accidentally" spilled something on my couch. Bottom-line, this warranty is worthless. Consumer beware.
Do not waste your money on this warranty.