Stainsafe is one giant rip-off. They have rejected three warantey claims either without justification or on on a flimsy excuse.
On my Berkliner couch they advised they would not cover the reported damage as I filed the form a few days after the seven day notification period. What difference should that make as it was STILL WITHIN THE WARANTY PERIOD! My mistake for being honest with a dishonest company. No one should do business with any furniture company offering a Stainsafe waranty.
It is the worst and if the state of Florida had any guts they should shut them down. I will advise everyone I know of my experience and will never do business with a company that works with Stainsafe.
Suggest everyone do the same.