Not resolved

We bought a love seat at Harlem furniture along with this "warranty" We did not know this is "bonded leather". Who knew this is 17% leather mixed with 83% vinyl and sprayed on the furniture.

We had issues with it flaking off. They would come out and patch it with a very toxic smelling stuff. It makes the entire house smell. After many service calls, Harlem Furniture replaced it with another piece.

The same problem is happening again and we have had more service calls. The last service rep told us it was a manufacturer defect. We tried and tried to get a copy of the report, but we are not allowed to have a copy. Next time we call a different story, lie after lie and they put you on hold for very lengthy times.

DIFFICULT people to deal with. Don't buy bonded leather and don't buy this warranty!!!

Monetary Loss: $1200.

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